Congratulations on choosing SleepMaker! You can sleep easy knowing your new mattress is covered by our free warranty. Please take a few minutes to register your mattress so we’ve got your purchase details on hand in the unlikely event you need to make a claim. You can register your warranty here.
What you need to know
Depending on the mattress type, SleepMaker offers a 5 or 10 year warranty against faulty workmanship and/or faulty materials, such as fabrics and spring systems. We don’t cover damage due to misuse, neglect or general wear and tear. Find out more about our warranty here.
You may have been sleeping on a mattress that was providing inadequate support, potentially for years, so it may take several weeks or months for your body to adjust to your new mattress. Remember this is temporary - your body and mattress will soon adjust to each other.
Rest assured it’s natural for your new bed to develop body impressions (or contours) over time. In fact it’s a good thing; it shows your new mattress is moulding to your body which will help reduce pressure points and ensure a more comfortable sleep.
Excessive body contouring, though (more than 25mm for a non-pillow top mattress, or 35mm for a pillow top mattress) is covered by our warranty. To help equalize contours, we recommend rotating your mattress every 2 weeks for the first 4 months, and every 3 months after that.
What to expect from your new mattress
Because all our mattresses are made to order, they can have a new mattress smell to them. We recommend airing your mattress before making it for the first time and again when changing the sheets during the first few weeks. Going forward, regularly airing your mattress by leaving bed linen off for several hours is a good idea as it allows condensation caused by body heat to evaporate.
You made an investment purchasing a new mattress so it makes sense to not only protect your investment, but also complement it. The right protector will improve the feel and the breathability of your mattress.
You might also want to look at your base and pillow. As the support for your new mattress, your base will affect airflow and roll together, while the right pillow will assist in helping to aligning your spine while you sleep.
And last but not least, a new doona will help ensure a comfortable and hygienic night’s sleep. If your new mattress is higher than your old one you may want to up the size of your doona so it fully covers the mattress and ensures your bed looks as good as it feels. If you notice your sheets (fitted in particular) don’t fit your mattress, new bed linen might be in order as well. Find out more about SleepMaker’s, protectors, pillows and doonas here.
We’re here to help
If you have any concerns or questions, our quick wizard might help you find the answer. Or feel free to contact our friendly Customer Care team.